> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decodahealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> See the ratings and feedback patients leave after their appointments, and set up where positive reviews are sent.

After an appointment, patients can be sent a follow-up text asking how their visit went. The **Reviews** page brings all of that feedback into one place so your team can see what patients are saying and act on it.

**Where to find it:** Choose **Reviews** in the left-hand menu.

## The Reviews tab

The Reviews tab lists every rating a patient has submitted, newest first.

At the top you'll see a quick summary:

* **Average rating** across the reviews you're currently viewing, with a star display and the total count.
* **Rating breakdown** -- how many reviews came in at each star level, from 5 down to 1.
* **With comments** -- how many reviews included written feedback.
* **Redirected externally** -- how many happy patients were sent on to your public review page (see the Setup tab below).

Each row shows the patient's name, their star rating, and their comment. A few helpful details:

* **Click a patient's name** to open their profile on the right, so you can see the rest of their history without leaving the page.
* When a review is tied to a specific appointment, the **appointment title and date** appear under the patient's name.
* If a patient rated highly and was sent to your public review page instead of leaving a written comment, the row shows a **Redirected externally** tag.

### Finding specific reviews

Use the filters above the list to narrow things down:

* **Search** by patient name or by words in the comment.
* **Rating** -- show only certain star levels.
* **Comments** -- show only reviews with (or without) written feedback.
* **Location** -- when you have more than one location, focus on a single one.

The summary at the top updates to match whatever filters you've applied.

## The Setup tab

The Setup tab controls how reviews are collected and where positive ones go.

### Review link by location

When a patient leaves 4 or 5 stars, they can be sent to a public review page -- for example your listing on a review site -- so they can share their experience publicly. Patients who leave a lower rating keep their feedback inside Decoda so your team can follow up privately.

Each location can have its own review link:

<Steps>
  <Step title="Open the Setup tab">
    You'll see a row for each of your locations and whether a link is set.
  </Step>

  <Step title="Add or edit the link">
    Choose **Add link** (or **Edit**) and paste the full web address, starting with `https://`. Locations without a link simply keep every rating in Decoda.
  </Step>

  <Step title="Save">
    The status changes to **Configured** once a link is in place.
  </Step>
</Steps>

<Info>
  A link must be a full web address starting with `http://` or `https://`. Leaving the field empty removes the link for that location.
</Info>

### Services that request reviews

Reviews are only collected for services whose post-appointment follow-up message includes the review link. This section lists the services set up that way.

To have a service start collecting reviews, add the `{review_link}` placeholder to its follow-up message under **Settings → Services**.

### Low-rating follow-up

Low ratings (1 to 3 stars) can automatically create a task so your team can reach out to the patient. This section shows whether that's turned on; manage it under **Settings → Tasks**.