> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decodahealth.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Whisper
> Send direct messages and group chats to your team members in real time.
**Where to find Whisper:** Click the team avatars in the top navigation bar, or search "Whisper" using **Cmd+K** / **Ctrl+K**.
**Whisper is a module.** Decoda support turns it on or off for your clinic. When it's off, the Whisper icon disappears from the top bar and the app doesn't send or receive team messages. Reach out to Decoda support to enable or disable it.
Whisper is internal team messaging built right into the app. Use it to send quick messages, share files, and stay in sync with your colleagues โ without leaving the platform.
## Getting Started
When you first open Whisper, you will see a list of conversations on the left and a message area on the right.
### Starting a Direct Message
At the bottom of the conversation list, the **Team** section shows team members you don't have an existing conversation with. Online members appear first, and offline members are tucked into a collapsible **Offline** group. Click any team member to start a direct message with them.
If you click your own name, you get a private scratchpad conversation โ handy for jotting down quick notes.
### Starting a Group Chat
Select two or more team members to start a group conversation.
You can rename a group chat at any time by clicking its name in the header.
## Sending Messages
Type your message in the text box at the bottom of the conversation and press **Enter** to send. To add a line break without sending, press **Shift+Enter**.
### Mentioning Patients
Type **@** followed by a patient's name to search for and mention them in your message. When you select a patient, their name appears as a clickable link that takes you to their profile.
### AI Message Refinement
Click the **Refine or Suggest** button (sparkle icon) to have AI polish your draft message. You can accept, reject, regenerate, or provide feedback on the suggestion before sending.
### File Attachments
You can share files in three ways:
* **Drag and drop** a file onto the message area
* **Paste** an image from your clipboard
* Click the **paperclip** icon to browse your computer
Attached files appear as previews in the conversation.
## Reactions, Edits, and Read Receipts
### Emoji Reactions
Hover over any message to see a **+** button. Click it to open a quick-reaction picker with eight emojis: ๐ โค๏ธ ๐ ๐ฎ ๐ข ๐ ๐ฅ ๐. Click an emoji to add your reaction. To remove a reaction you already added, click it again โ either in the picker or on the reaction count below the message.
### Editing a Message
Hover over one of your own messages and click the **pencil** icon. The message turns into an editable text box. Press **Enter** to save or **Escape** to cancel. Edited messages show "ยท edited" next to the timestamp.
### Read Receipts
Your sent messages show "ยท Seen by \[names]" once others have read them. In group conversations, up to three names are shown; if more people have seen it, you will see something like "Sarah, Mike and others."
### Typing Indicators
When someone is composing a message, you will see their picture followed by animated dots and "\[Name] is typing" below the message list. If multiple people are typing at the same time, it shows the number of people instead.
## Searching Messages
Click the **magnifying glass** icon in the conversation header to open a search bar. Type to find messages in the current conversation. A match counter (for example, "2/5") shows how many results were found. Use the **up** and **down** arrows to jump between matches, or press **Enter** to go forward and **Shift+Enter** to go back. Matching messages are highlighted. Press **Escape** or click the **X** to close search.
## Managing Conversations
### Pinning
Right-click (or use the menu on) a conversation and choose **Pin** to keep it at the top of your list. Pinned conversations always appear first.
### Hiding
If a conversation is getting noisy, hide it from your main list. Switch to the **Hidden** filter to see hidden conversations, and unhide them at any time.
### Filtering
Use the filter icon at the top of the conversation list to narrow by:
* **All** โ Every conversation
* **Unread** โ Only conversations with new messages
* **DMs** โ Direct messages only
* **Groups** โ Group conversations only
* **Hidden** โ Conversations you have hidden
An active filter shows as a label next to the title. Click the **x** on the label to clear it.
### Adding Members
In a conversation, click the **+** person icon in the header to add a team member. Adding someone to a direct message automatically converts it into a group chat.
### Leaving a Group
Open the **...** menu in the group header and select **Leave Group** to remove yourself from the conversation.
## Presence and Status
### Online Indicators
Team members who are currently active show a colored dot on their picture:
* **Green dot** โ Online and available
* **Amber dot** โ With a patient (automatically set from appointments)
* **Red dot** โ Busy (automatically set from schedule blocks)
### Setting a Custom Status
Click the status area next to "Whisper" in the header to set a custom status (for example, "On lunch" or "Working remotely"). Pick a preset or type your own, choose how long before it clears, and save.
## Notifications
When someone sends you a message in Whisper, you receive a notification through the app's notification system. Opening the conversation automatically marks it as read.