Usage & Billing
The Usage page provides transparency into your Decoda platform usage and billing. View usage metrics, costs, historical statements, and manage payment methods.View Current Usage
1
Navigate to Usage
Click Usage in the navigation menu
2
Review summary
Total estimated charges displayed with category breakdown
3
View usage chart
Visual representation showing usage trends over the month
Select Billing Period
1
Open month selector
Click the dropdown in the page header (shows current month by default)
2
Choose month
Select from current or previous months
3
View data
Usage chart and table update with selected period data
Usage Breakdown
The itemized table shows usage by feature:| Category | What’s Measured |
|---|---|
| Platform Access | Base platform fee |
| Appointments | Number of appointments scheduled |
| SMS Messages | Outbound text messages sent |
| Phone Calls | Call minutes used |
| AI Scribe | Transcription minutes |
| AI Phone | AI call handling minutes |
| Storage | Document and image storage |
| API Calls | Integration usage |
View Statements
1
Locate statements section
Find the Statements table on the page
2
Review statement info
See invoice date, period covered, total amount, and status
3
Download statement
Click the download icon for PDF version
Manage Payment Methods
1
Click Manage Payments
Button in the page header opens payment modal
2
View current cards
See saved payment methods with last 4 digits and expiration
3
Add new card
Enter card number, expiration, CVV, and billing ZIP
4
Set default
Click Set as Default on the card to use for automatic billing
Free Usage Allocation
Your plan includes free monthly allocations for SMS, AI minutes, and storage. Usage within these limits incurs no additional charge. Overages are billed at the displayed rates.
- Free SMS messages
- Included AI minutes
- Included storage allocation
Billing Cycle
- Monthly billing: Invoiced at end of each month
- Payment timing: Charged to default payment method
- Statement availability: Within first week of new month
Usage estimates are for planning purposes. Final invoices may differ due to rounding and taxes.
Troubleshooting
| Issue | Solution |
|---|---|
| Usage not loading | Refresh page, check internet connection |
| Statement missing | Allow a few days after period ends |
| Payment failed | Update payment method, verify card details |
| Usage seems high | Review itemized breakdown by category |
| Can’t add card | Verify card number and details are correct |