Call Management
The Call page manages phone call history and recordings. View call logs, access voicemails, listen to recordings, and review AI-generated call summaries.View Call History
Call Details
Each call entry shows:- Date and time
- Patient name (if identified)
- Phone number
- Duration
- Direction (inbound/outbound)
- Recording status
Listen to Recording
Call recordings may have retention limits based on tenant settings.
AI Call Summary
For calls handled by the AI assistant:Voicemail
Unread Voicemails
New voicemails requiring attention
Archive
Listened and archived voicemails
Call Actions
| Action | Description |
|---|---|
| Call Back | Initiate return call |
| Link to Patient | Associate with patient record |
| Add Note | Add internal notes about call |
| Download | Download recording file |
Troubleshooting
| Issue | Solution |
|---|---|
| No recordings | Check recording is enabled |
| Can’t play audio | Check browser audio permissions |
| Missing calls | Check date filter range |