Want to influence our roadmap? We love hearing from our users! Contact us at founders@decodahealth.com with your suggestions.

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Q1 2025

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Front Desk Automation

We’re introducing AI-powered tools that will transform how your front desk handles patient communication and daily tasks.
Speed up patient communications with dynamic text templates that automatically pull in patient information:
  • Use shortcuts like “@name” or “@balance” to insert patient-specific details
  • Quick-access templates for common scenarios (appointment reminders, balance updates)
  • Preview messages with real patient data before sending
  • Save and share templates across your team for consistent messaging
Save time by sending messages to multiple patients at once, perfect for appointment reminders or balance notifications:
  • Send text messages and make calls to multiple patients from one screen
  • Choose from pre-built templates for common scenarios (appointments, balances)
  • Track message delivery and call status in real-time
  • Filter patients by appointment date, balance due, or other criteria

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Smart Billing Suite

Coming in early 2025, a complete reimagining of medical billing that brings intelligence and automation to every step of the process.
A completely redesigned billing experience that intelligently handles patient communications and payments:
  • Smart Payment Processing: Automatically charge cards on file with patient approval
  • Intelligent Communication Flow: Reach patients through their preferred contact method (email → text → call → mail) until successful
  • Automated Workload Management: Evenly distribute billing tasks across your team’s shifts to prevent overwhelming your billing department
  • Flexible Patient Management: Pause and resume billing workflows based on patient requests or communication status
Easily migrate your existing patient and billing data into Decoda:
  • Upload patient lists and charge data via CSV
  • Preview and validate data before importing
  • Smart duplicate detection and error prevention
  • Track import status and resolve issues quickly

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Practice Management Tools

New tools arriving in Q1 that will give you unprecedented control and visibility into your practice operations.
A more intuitive way to manage your practice’s schedule:
  • Reschedule appointments by dragging them to new time slots or providers
  • Create new appointments by dragging across available time slots
  • Quick-view provider availability when moving appointments
  • Instant conflict detection when rescheduling
Customized dashboards for each role in your practice, providing instant insights into your areas of responsibility:
  • Front Desk Dashboard: Track call/text volumes, response times, and appointment metrics
  • Billing Dashboard: Monitor payment processing, outstanding balances, and collection rates
  • Scheduling Dashboard: View provider utilization, no-show rates, and booking patterns
Each dashboard will have their own set of alerts and notifications.

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Self-Service Configuration

A new suite of tools that will make it easier than ever to adopt and configure Decoda’s features independently.
Get started with new Decoda features instantly, without waiting for support:
  • Step-by-step setup wizards for each module (Front Desk, Billing, etc.)
  • Interactive configuration guides with best practices
  • Automatic validation of your setup
  • Instant access to new features once configured

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Q2 2025: EHR & Workflow Automation

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Clinical Tools & Automations

Building on our practice management foundation, we’re introducing powerful clinical tools and custom automation capabilities to streamline your workflows.
Streamline your prescription workflow with our integrated ePrescribe system:
  • Send prescriptions directly to patient’s preferred pharmacy
  • Access comprehensive medication history
  • Receive automatic drug interaction alerts
  • Track prescription status and refill requests
Manage your lab workflows efficiently with digital ordering and results:
  • Order labs electronically from major laboratories
  • Track pending orders and receive results digitally
  • Automatically notify patients of results
  • Maintain digital records of all lab interactions
Create custom workflows that automatically respond to events in your practice:
  • Configure automated patient communications based on specific triggers
  • Set up after-hours emergency notifications
  • Create custom follow-up sequences
  • Examples:
    • Send appointment cancellation confirmations
    • Trigger staff notifications for urgent calls
    • Schedule follow-up reminders after visits
    • Route after-hours calls to on-call providers
All automations can be customized with conditions and delays, allowing you to create sophisticated workflows that match your practice’s needs.

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Q3 2025: AI-Powered Revenue Cycle Management

Building on our AI foundation and front desk automation, we want to revolutionizing how practices handle insurance billing. By connecting every patient interaction with intelligent billing processes, we’re solving the fundamental issues that have plagued medical billing for decades.

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Intelligent Insurance Processing

Our AI analyzes every patient interaction to ensure accurate billing from the start. The system continuously monitors patient interactions, automatically verifying and updating insurance information in real-time during scheduling and registration. When discrepancies are found in demographics or coverage details, the AI proactively flags and corrects these issues before they impact billing. This constant verification process ensures that your practice always has the most up-to-date and accurate patient information.

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AI-Enhanced Medical Coding

Gone are the days of piecing together billing information from scattered sources. Our AI system now intelligently analyzes all patient interactions - from front desk communications to clinical notes - to build a complete picture of each visit. It identifies billable interactions automatically and suggests appropriate codes based on the full context of patient care. The system learns from your coding patterns over time, becoming more accurate and aligned with your practice’s specific needs.

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Predictive Claim Management

We’re introducing a proactive approach to claim management that stops denials before they happen. Our AI reviews claims before submission, checking for missing information, compliance issues, and other common denial triggers. Using patterns learned from millions of claims, it predicts potential issues and suggests specific corrections to maximize acceptance rates. This predictive approach dramatically reduces denial rates and accelerates reimbursement times.
By connecting front desk AI with billing processes, we’re creating a system that captures and verifies critical information at every step, dramatically reducing the errors and delays that typically plague insurance billing.
This roadmap represents our planned features and improvements. Timing and specific features may evolve based on customer feedback and industry needs.