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GET
Get Call Analytics

Headers

TENANT
string
required

The tenant you are making this request on behalf of

API-KEY
string
required

Your api key

Query Parameters

from
string<date> | null
to
string<date> | null
tz
string
default:UTC
location_ids
string[] | null

Response

Successful Response

total_calls
integer
default:0
inbound_calls
integer
default:0
outbound_calls
integer
default:0
ai_calls
integer
default:0
manual_calls
integer
default:0
avg_duration_seconds
number | null
missed_call_rate
number
default:0
voicemail_rate
number
default:0
ai_transfer_rate
number
default:0
prev_total_calls
integer
default:0
prev_inbound_calls
integer
default:0
prev_outbound_calls
integer
default:0
prev_avg_duration_seconds
number | null
prev_missed_call_rate
number
default:0
prev_voicemail_rate
number
default:0
prev_ai_transfer_rate
number
default:0
duration_under_1min
integer
default:0
duration_1_to_3min
integer
default:0
duration_3_to_5min
integer
default:0
duration_5_to_10min
integer
default:0
duration_over_10min
integer
default:0
repeat_caller_count
integer
default:0
heatmap_data
HeatmapCell · object[]
top_tags
TagCount · object[]
location_breakdown
LocationCount · object[]
ai_avg_duration_seconds
number | null
ai_completion_rate
number
default:0
manual_avg_duration_seconds
number | null
manual_completion_rate
number
default:0
ring_group_performance
RingGroupPerformance · object[]
staff_activity
StaffActivityData · object[]
daily_data
CallAnalyticsDailyData · object[]