Get Call Analytics
curl --request GET \
--url https://api.decodahealth.com/comms/calls/analytics \
--header 'API-KEY: <api-key>' \
--header 'TENANT: <api-key>'import requests
url = "https://api.decodahealth.com/comms/calls/analytics"
headers = {
"TENANT": "<api-key>",
"API-KEY": "<api-key>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {TENANT: '<api-key>', 'API-KEY': '<api-key>'}};
fetch('https://api.decodahealth.com/comms/calls/analytics', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.decodahealth.com/comms/calls/analytics",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"API-KEY: <api-key>",
"TENANT: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.decodahealth.com/comms/calls/analytics"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("TENANT", "<api-key>")
req.Header.Add("API-KEY", "<api-key>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.decodahealth.com/comms/calls/analytics")
.header("TENANT", "<api-key>")
.header("API-KEY", "<api-key>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.decodahealth.com/comms/calls/analytics")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["TENANT"] = '<api-key>'
request["API-KEY"] = '<api-key>'
response = http.request(request)
puts response.read_body{
"total_calls": 0,
"inbound_calls": 0,
"outbound_calls": 0,
"ai_calls": 0,
"manual_calls": 0,
"avg_duration_seconds": 123,
"missed_call_rate": 0,
"voicemail_rate": 0,
"ai_transfer_rate": 0,
"prev_total_calls": 0,
"prev_inbound_calls": 0,
"prev_outbound_calls": 0,
"prev_avg_duration_seconds": 123,
"prev_missed_call_rate": 0,
"prev_voicemail_rate": 0,
"prev_ai_transfer_rate": 0,
"duration_under_1min": 0,
"duration_1_to_3min": 0,
"duration_3_to_5min": 0,
"duration_5_to_10min": 0,
"duration_over_10min": 0,
"repeat_caller_count": 0,
"heatmap_data": [],
"top_tags": [],
"location_breakdown": [],
"ai_avg_duration_seconds": 123,
"ai_completion_rate": 0,
"manual_avg_duration_seconds": 123,
"manual_completion_rate": 0,
"ring_group_performance": [],
"staff_activity": [],
"daily_data": []
}{
"detail": [
{
"loc": [
"<string>"
],
"msg": "<string>",
"type": "<string>",
"input": "<unknown>",
"ctx": {}
}
]
}Calls
Get Call Analytics
Get aggregated call analytics.
GET
/
comms
/
calls
/
analytics
Get Call Analytics
curl --request GET \
--url https://api.decodahealth.com/comms/calls/analytics \
--header 'API-KEY: <api-key>' \
--header 'TENANT: <api-key>'import requests
url = "https://api.decodahealth.com/comms/calls/analytics"
headers = {
"TENANT": "<api-key>",
"API-KEY": "<api-key>"
}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {TENANT: '<api-key>', 'API-KEY': '<api-key>'}};
fetch('https://api.decodahealth.com/comms/calls/analytics', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.decodahealth.com/comms/calls/analytics",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"API-KEY: <api-key>",
"TENANT: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.decodahealth.com/comms/calls/analytics"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("TENANT", "<api-key>")
req.Header.Add("API-KEY", "<api-key>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.decodahealth.com/comms/calls/analytics")
.header("TENANT", "<api-key>")
.header("API-KEY", "<api-key>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.decodahealth.com/comms/calls/analytics")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["TENANT"] = '<api-key>'
request["API-KEY"] = '<api-key>'
response = http.request(request)
puts response.read_body{
"total_calls": 0,
"inbound_calls": 0,
"outbound_calls": 0,
"ai_calls": 0,
"manual_calls": 0,
"avg_duration_seconds": 123,
"missed_call_rate": 0,
"voicemail_rate": 0,
"ai_transfer_rate": 0,
"prev_total_calls": 0,
"prev_inbound_calls": 0,
"prev_outbound_calls": 0,
"prev_avg_duration_seconds": 123,
"prev_missed_call_rate": 0,
"prev_voicemail_rate": 0,
"prev_ai_transfer_rate": 0,
"duration_under_1min": 0,
"duration_1_to_3min": 0,
"duration_3_to_5min": 0,
"duration_5_to_10min": 0,
"duration_over_10min": 0,
"repeat_caller_count": 0,
"heatmap_data": [],
"top_tags": [],
"location_breakdown": [],
"ai_avg_duration_seconds": 123,
"ai_completion_rate": 0,
"manual_avg_duration_seconds": 123,
"manual_completion_rate": 0,
"ring_group_performance": [],
"staff_activity": [],
"daily_data": []
}{
"detail": [
{
"loc": [
"<string>"
],
"msg": "<string>",
"type": "<string>",
"input": "<unknown>",
"ctx": {}
}
]
}Authorizations
The tenant you are making this request on behalf of
Your api key
Query Parameters
Response
Successful Response
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Show child attributes

