​

E-Prescribing Guide

Decoda integrates with DoseSpot to give providers the ability to electronically prescribe medications directly from the platform. When a provider opens e-prescribing, they’re seamlessly signed into DoseSpot — no separate login required.

​

Getting Access

To get started with e-prescribing:

1. Contact Decoda support at support@decodahealth.com
2. Request e-prescribing module enablement
3. Decoda will enable the module, set up your locations, and add your providers

Once everything is configured, providers with e-prescribing access will see the E-prescribe button on patient charts and the notification banner in the notifications panel.

​

Using E-Prescribing

​

Opening DoseSpot from a Patient Chart

When viewing a patient, click the E-prescribe button. This automatically:

1. Syncs the patient’s demographics to DoseSpot (name, date of birth, address, phone, and height/weight if recorded)
2. Generates a secure sign-on link
3. Opens DoseSpot in a new tab with the patient’s chart already loaded

You’re signed in automatically — no need to enter separate DoseSpot credentials.

​

Patient Requirements

For the patient sync to succeed, the patient record in Decoda must have:

• First name and last name
• Date of birth
• Phone number
• Full address (street, city, state, zip code)

If any of these are missing, you’ll see an error when trying to open e-prescribing. Update the patient’s profile and try again.

​

Notification Banner

Providers with e-prescribing access see a banner in the notifications panel. This banner shows the count of pending items that need attention, such as:

• Pending prescriptions awaiting action
• Transmission errors (prescriptions that failed to send to a pharmacy)
• Refill requests from pharmacies
• Change requests from pharmacies

Click the banner to open DoseSpot and address those items. When there are no pending items, the banner displays Open e-prescribing as a quick-access link.

​

Prescription Tracking

When prescriptions are sent through DoseSpot, Decoda automatically creates dose records on the patient’s chart. These records update as the pharmacy processes the prescription:

• Sent — Prescription transmitted to the pharmacy
• Filled or Partially Filled — Pharmacy has dispensed the medication
• Completed — Prescription fully dispensed
• Cancelled or Discontinued — Prescription no longer active

Doses linked to DoseSpot are marked with a DoseSpot badge in the patient’s medication history, so you can distinguish e-prescribed medications from manually recorded ones.

​

Troubleshooting

​

”Clinician not confirmed” Error

This means the provider’s account hasn’t been fully confirmed yet. Contact Decoda support at support@decodahealth.com to get your clinician confirmed. This is a one-time step.

​

Patient Sync Fails

The patient record is missing required information. Check that the patient has:

• First and last name
• Date of birth
• Phone number
• Complete address (street, city, state, zip code)

Update the missing fields and try again.

​

E-prescribe Button Not Showing

Check the following:

1. Module is enabled — The e-prescribing module must be active for your tenant. Contact Decoda support if you’re unsure.
2. Provider is set up — The provider must be configured for e-prescribing by Decoda. Contact support if a provider who should have access doesn’t.

​

Duo Two-Factor Authentication Enrollment Failing

If a provider is unable to enroll in Duo two-factor authentication within DoseSpot, they may have a pre-existing DoseSpot account from a previous clinic or platform. This blocks the enrollment process. Contact Decoda support at support@decodahealth.com so we can merge the accounts and resolve the issue.

​

Notification Counts Not Updating

Notification counts are pushed from DoseSpot automatically. If counts seem stale:

1. Refresh the page
2. Check DoseSpot directly to verify the current count
3. Contact Decoda support if the issue persists

​

What Happens Inside DoseSpot

Once DoseSpot opens, the following all happen within DoseSpot’s interface:

• Searching for and selecting medications
• Choosing pharmacies
• EPCS (Electronic Prescribing for Controlled Substances) enrollment
• Managing refills and renewals
• Drug interaction warnings

If you run into any issues inside DoseSpot, contact Decoda support and we’ll help resolve it.

​

Support

For any e-prescribing questions or issues, contact Decoda support at support@decodahealth.com. When reaching out, include:

• Your tenant name
• The provider involved
• Any error messages or screenshots
• What you were trying to do