Documentation Index

Fetch the complete documentation index at: https://docs.decodahealth.com/llms.txt

Use this file to discover all available pages before exploring further.

​

E-Prescribing Guide

Decoda integrates with DoseSpot to give providers the ability to electronically prescribe medications directly from the platform. When a provider opens e-prescribing, they’re seamlessly signed into DoseSpot — no separate login required.

​

Getting Access

To get started with e-prescribing:

1. Contact Decoda support at support@decodahealth.com
2. Request e-prescribing module enablement
3. Decoda will enable the module, set up your locations, and add your providers

Once everything is configured, providers with e-prescribing access can launch DoseSpot from several places in Decoda (covered below) and will see the e-prescribing banner at the top of the notifications panel.

​

Where to launch e-prescribing

There are several places in Decoda that open DoseSpot. Which one you use depends on what you’re trying to do.

​

From the notifications panel

Open the notifications panel from the top bar. At the top of the panel you’ll see an e-prescribing banner showing the count of pending items (transmission errors, refill requests, change requests). Click the banner to open DoseSpot. When there are no pending items, the banner reads Open e-prescribing and opens the DoseSpot dashboard without a patient loaded — useful for working through your queue or checking a prior prescription.

​

From a patient chart (most common)

Open the patient and stay on the Overview tab. Scroll to the Medications section. From here:

1. Click Add Dose at the top right of the medication table.
2. A small menu appears with two options: Add Dose (record a dose manually in Decoda) and E-prescribe (open DoseSpot for this patient).
3. Click E-prescribe.

DoseSpot opens in a new tab with the patient’s chart already loaded. The same Add Dose → E-prescribe menu appears anywhere doses can be added, including:

• Care plan checklist items in the right-hand sidebar
• Medication questions inside scribe notes
• Weight-loss program dose tables

​

Reopening an existing prescription

If a medication was already sent through DoseSpot, you can jump back into it without going through Add Dose:

1. In the Medications section, find the row for the prescription. It will be marked with a DoseSpot badge.
2. Click the three-dot menu on the right.
3. Choose Open in E-prescribing.

​

Syncing patient demographics manually

Above the medications table on the Overview tab, there’s a Sync to E-Prescribe button. This button does not open DoseSpot. It pushes the patient’s current name, date of birth, address, phone, and height/weight to DoseSpot so the records stay in sync. Decoda also runs this sync automatically the first time you E-prescribe for a patient and on subsequent launches, so most clinics never need to press it. Use it if a patient’s demographics changed and you want to update DoseSpot before opening it.

​

Picking a location

If your tenant has more than one location with DoseSpot configured, Decoda will show a Select Location for E-prescribing dialog the first time you launch from a given action. Decoda pre-selects the best guess (your current location, or the patient’s primary location). Confirm the choice and click E-prescribe. If only one location is configured, the dialog is skipped.

​

Patient Requirements

For the patient sync to succeed, the patient record in Decoda must have:

• First name and last name
• Date of birth
• Phone number
• Full address (street, city, state, zip code)

If any of these are missing, you’ll see an error when trying to open e-prescribing. Update the patient’s profile and try again.

​

Prescription Tracking

When prescriptions are sent through DoseSpot, Decoda automatically creates dose records on the patient’s chart. These records update as the pharmacy processes the prescription:

• Sent — Prescription transmitted to the pharmacy
• Filled or Partially Filled — Pharmacy has dispensed the medication
• Completed — Prescription fully dispensed
• Cancelled or Discontinued — Prescription no longer active

Doses linked to DoseSpot are marked with a DoseSpot badge in the patient’s medication history, so you can distinguish e-prescribed medications from manually recorded ones.

​

Troubleshooting

​

”Clinician not confirmed” Error

This means the provider’s account hasn’t been fully confirmed yet. Contact Decoda support at support@decodahealth.com to get your clinician confirmed. This is a one-time step.

​

Patient Sync Fails

The patient record is missing required information. Check that the patient has:

• First and last name
• Date of birth
• Phone number
• Complete address (street, city, state, zip code)

Update the missing fields and try again.

​

E-prescribe Button Not Showing

Check the following:

1. Module is enabled — The e-prescribing module must be active for your tenant. Contact Decoda support if you’re unsure.
2. Provider is set up — The provider must be configured for e-prescribing by Decoda. Contact support if a provider who should have access doesn’t.

​

Notification Banner Not Showing

The e-prescribing banner in the notifications panel only appears when the signed-in provider has a DoseSpot user ID linked to their Decoda account. If you don’t see it:

1. Confirm e-prescribing is enabled for your tenant.
2. Confirm the provider has been set up by Decoda support and has completed their DoseSpot clinician confirmation and Duo two-factor enrollment.
3. If the provider can launch DoseSpot from a patient chart but the banner is still missing, contact Decoda support — their account may need to be linked.

​

Duo Two-Factor Authentication Enrollment Failing

If a provider is unable to enroll in Duo two-factor authentication within DoseSpot, they may have a pre-existing DoseSpot account from a previous clinic or platform. This blocks the enrollment process. Contact Decoda support at support@decodahealth.com so we can merge the accounts and resolve the issue.

​

Notification Counts Not Updating

Notification counts are pushed from DoseSpot automatically. If counts seem stale:

1. Refresh the page
2. Check DoseSpot directly to verify the current count
3. Contact Decoda support if the issue persists

​

What Happens Inside DoseSpot

Once DoseSpot opens, the following all happen within DoseSpot’s interface:

• Searching for and selecting medications
• Choosing pharmacies
• EPCS (Electronic Prescribing for Controlled Substances) enrollment
• Managing refills and renewals
• Drug interaction warnings

If you run into any issues inside DoseSpot, contact Decoda support and we’ll help resolve it.

​

Support

For any e-prescribing questions or issues, contact Decoda support at support@decodahealth.com. When reaching out, include:

• Your tenant name
• The provider involved
• Any error messages or screenshots
• What you were trying to do