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After an appointment, patients can be sent a follow-up text asking how their visit went. The Reviews page brings all of that feedback into one place so your team can see what patients are saying and act on it. Where to find it: Choose Reviews in the left-hand menu.

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The Reviews tab

The Reviews tab lists every rating a patient has submitted, newest first. At the top you’ll see a quick summary:
  • Average rating across the reviews you’re currently viewing, with a star display and the total count.
  • Rating breakdown — how many reviews came in at each star level, from 5 down to 1.
  • With comments — how many reviews included written feedback.
  • Redirected externally — how many happy patients were sent on to your public review page (see the Setup tab below).
Each row shows the patient’s name, their star rating, and their comment. A few helpful details:
  • Click a patient’s name to open their profile on the right, so you can see the rest of their history without leaving the page.
  • When a review is tied to a specific appointment, the appointment title and date appear under the patient’s name.
  • If a patient rated highly and was sent to your public review page instead of leaving a written comment, the row shows a Redirected externally tag.

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Finding specific reviews

Use the filters above the list to narrow things down:
  • Search by patient name or by words in the comment.
  • Rating — show only certain star levels.
  • Comments — show only reviews with (or without) written feedback.
  • Location — when you have more than one location, focus on a single one.
The summary at the top updates to match whatever filters you’ve applied.

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The Setup tab

The Setup tab controls how reviews are collected and where positive ones go. When a patient leaves 4 or 5 stars, they can be sent to a public review page — for example your listing on a review site — so they can share their experience publicly. Patients who leave a lower rating keep their feedback inside Decoda so your team can follow up privately. Each location can have its own review link:
1

Open the Setup tab

You’ll see a row for each of your locations and whether a link is set.
2

Add or edit the link

Choose Add link (or Edit) and paste the full web address, starting with https://. Locations without a link simply keep every rating in Decoda.
3

Save

The status changes to Configured once a link is in place.
A link must be a full web address starting with http:// or https://. Leaving the field empty removes the link for that location.

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Services that request reviews

Reviews are only collected for services whose post-appointment follow-up message includes the review link. This section lists the services set up that way. To have a service start collecting reviews, add the {review_link} placeholder to its follow-up message under Settings → Services.

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Low-rating follow-up

Low ratings (1 to 3 stars) can automatically create a task so your team can reach out to the patient. This section shows whether that’s turned on; manage it under Settings → Tasks.