Whisper

Whisper is internal team messaging built right into the app. Use it to send quick messages, share files, and stay in sync with your colleagues — without leaving the platform.

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Getting Started

When you first open Whisper, you will see a list of conversations on the left and a message area on the right. If you have no conversations yet, click the + button at the top of the list to start one.

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Starting a Direct Message

1. Click the + button at the top of the conversation list.
2. Select one team member from the list.
3. A new direct message conversation opens immediately.

If you select yourself, you get a private scratchpad conversation — handy for jotting down quick notes.

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Starting a Group Chat

1. Click the + button at the top of the conversation list.
2. Select two or more team members.
3. Click Create to open the new group conversation.

You can rename a group chat at any time by clicking its name in the header.

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Sending Messages

Type your message in the text box at the bottom of the conversation and press Enter to send. To add a line break without sending, press Shift+Enter.

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Mentioning Patients

Type @ followed by a patient’s name to search for and mention them in your message. When you select a patient, their name appears as a clickable link that takes you to their profile.

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AI Message Refinement

Click the Refine or Suggest button (sparkle icon) to have AI polish your draft message. You can accept, reject, regenerate, or provide feedback on the suggestion before sending.

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File Attachments

You can share files in three ways:

• Drag and drop a file onto the message area
• Paste an image from your clipboard
• Click the paperclip icon to browse your computer

Attached files appear as previews in the conversation.

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Managing Conversations

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Pinning

Right-click (or use the menu on) a conversation and choose Pin to keep it at the top of your list. Pinned conversations always appear first.

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Hiding

If a conversation is getting noisy, hide it from your main list. Switch to the Hidden filter to see hidden conversations, and unhide them at any time.

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Filtering

Use the filter icon at the top of the conversation list to narrow by:

• All — Every conversation
• Unread — Only conversations with new messages
• DMs — Direct messages only
• Groups — Group conversations only
• Hidden — Conversations you have hidden

An active filter shows as a chip next to the title. Click the x on the chip to clear it.

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Adding Members

In a conversation, click the + person icon in the header to add a team member. Adding someone to a direct message automatically converts it into a group chat.

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Leaving a Group

Open the … menu in the group header and select Leave Group to remove yourself from the conversation.

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Presence and Status

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Online Indicators

Team members who are currently active show a colored ring around their picture:

• Green ring — Online and available
• Amber ring — With a patient (automatically set from appointments)
• Red ring — Busy (automatically set from schedule blocks)

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Setting a Custom Status

Click the status area next to “Whisper” in the header to set a custom status (for example, “On lunch” or “Working remotely”). Pick a preset or type your own, choose how long before it clears, and save.

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Notifications

When someone sends you a message in Whisper, you receive a notification through the app’s notification system. Opening the conversation automatically marks it as read.