Whisper

Whisper is internal team messaging built right into the app. Use it to send quick messages, share files, and stay in sync with your colleagues — without leaving the platform.

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Getting Started

When you first open Whisper, you will see a list of conversations on the left and a message area on the right.

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Starting a Direct Message

At the bottom of the conversation list, the Team section shows team members you don’t have an existing conversation with. Online members appear first, and offline members are tucked into a collapsible Offline group. Click any team member to start a direct message with them. If you click your own name, you get a private scratchpad conversation — handy for jotting down quick notes.

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Starting a Group Chat

Select two or more team members to start a group conversation. You can rename a group chat at any time by clicking its name in the header.

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Sending Messages

Type your message in the text box at the bottom of the conversation and press Enter to send. To add a line break without sending, press Shift+Enter.

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Mentioning Patients

Type @ followed by a patient’s name to search for and mention them in your message. When you select a patient, their name appears as a clickable link that takes you to their profile.

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AI Message Refinement

Click the Refine or Suggest button (sparkle icon) to have AI polish your draft message. You can accept, reject, regenerate, or provide feedback on the suggestion before sending.

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File Attachments

You can share files in three ways:

• Drag and drop a file onto the message area
• Paste an image from your clipboard
• Click the paperclip icon to browse your computer

Attached files appear as previews in the conversation.

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Reactions, Edits, and Read Receipts

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Emoji Reactions

Hover over any message to see a + button. Click it to open a quick-reaction picker with eight emojis: 👍 ❤️ 😂 😮 😢 🎉 🔥 👀. Click an emoji to add your reaction. To remove a reaction you already added, click it again — either in the picker or on the reaction count below the message.

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Editing a Message

Hover over one of your own messages and click the pencil icon. The message turns into an editable text box. Press Enter to save or Escape to cancel. Edited messages show ”· edited” next to the timestamp.

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Read Receipts

Your sent messages show ”· Seen by [names]” once others have read them. In group conversations, up to three names are shown; if more people have seen it, you will see something like “Sarah, Mike and others.”

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Typing Indicators

When someone is composing a message, you will see their picture followed by animated dots and “[Name] is typing” below the message list. If multiple people are typing at the same time, it shows the number of people instead.

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Searching Messages

Click the magnifying glass icon in the conversation header to open a search bar. Type to find messages in the current conversation. A match counter (for example, “2/5”) shows how many results were found. Use the up and down arrows to jump between matches, or press Enter to go forward and Shift+Enter to go back. Matching messages are highlighted. Press Escape or click the X to close search.

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Managing Conversations

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Pinning

Right-click (or use the menu on) a conversation and choose Pin to keep it at the top of your list. Pinned conversations always appear first.

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Hiding

If a conversation is getting noisy, hide it from your main list. Switch to the Hidden filter to see hidden conversations, and unhide them at any time.

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Filtering

Use the filter icon at the top of the conversation list to narrow by:

• All — Every conversation
• Unread — Only conversations with new messages
• DMs — Direct messages only
• Groups — Group conversations only
• Hidden — Conversations you have hidden

An active filter shows as a label next to the title. Click the x on the label to clear it.

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Adding Members

In a conversation, click the + person icon in the header to add a team member. Adding someone to a direct message automatically converts it into a group chat.

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Leaving a Group

Open the … menu in the group header and select Leave Group to remove yourself from the conversation.

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Presence and Status

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Online Indicators

Team members who are currently active show a colored dot on their picture:

• Green dot — Online and available
• Amber dot — With a patient (automatically set from appointments)
• Red dot — Busy (automatically set from schedule blocks)

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Setting a Custom Status

Click the status area next to “Whisper” in the header to set a custom status (for example, “On lunch” or “Working remotely”). Pick a preset or type your own, choose how long before it clears, and save.

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Notifications

When someone sends you a message in Whisper, you receive a notification through the app’s notification system. Opening the conversation automatically marks it as read.