Connect your account
Once connected, your Google calendars appear in the Calendars section. By default they’re off — turn on the ones you want reflected on your Decoda schedule.
What syncs
Decoda pulls events from 7 days in the past through 90 days in the future. Anything outside that window is skipped. Recurring, all-day, and multi-day events are all supported. Changes you make in Google usually show up in Decoda within a few seconds. If a notification is missed, Decoda checks again at least once every 6 hours. Click Resync to refresh immediately. The page shows the Last synced time so you can confirm sync is current.Choose which calendars to show
Each calendar on your Google account has its own row in the Calendars section, with two switches:- Show on calendar: When on, events from that calendar appear on your Decoda schedule and block your availability — coworkers can’t book you over them. When off, those events are hidden from Decoda but stay untouched on Google.
- Anonymize: When on, coworkers see “Google Calendar block” instead of the event title and details. The event still blocks your availability. Turn this on for calendars you’d rather keep private.
Send Decoda appointments to Google
The Invites section controls whether you are added to Google Calendar events that Decoda creates for your appointments.- Clinic calendar mode: When your clinic has a centralized Google Calendar connected, Decoda creates appointment events on that clinic calendar. Your Send to myself setting controls whether you are added as an attendee. Patient invitations are controlled by the org-wide setting in Settings > General.
- Provider calendar mode: If your clinic uses provider calendars for appointments, Decoda creates your appointment events on your connected Google Calendar. Your Send to myself setting controls whether you are added as an attendee.
Disconnect
Click Disconnect to remove your Google account from Decoda. This:- Removes every Google Calendar event from your Decoda schedule
- Stops the sync
- Forgets your Google sign-in
Troubleshooting
| Symptom | What to do |
|---|---|
| An event isn’t showing up | Make sure the calendar is turned on in the Calendars section and the event is within the next 90 days. Click Resync. |
| An event is out of date | Click Resync, or wait up to 6 hours for the next automatic check. |
| Decoda lost access to your Google account | This can happen if you change your Google password or revoke Decoda’s access in your Google account settings. Click Disconnect, then Connect Google Calendar again. |
| A shared or holiday calendar updates slowly | Read-only Google calendars rely on the 6-hour check instead of instant updates. |
| Times look wrong | Decoda displays times in your clinic’s timezone, which may differ from your phone’s Google Calendar when you’re traveling. |
This page is for your personal Google account. Clinic owners can connect a shared Google account for appointment events, meeting links, and patient invitations — see General Settings.